Terms and conditions

  1. The animal’s owner accepts and agrees that whilst every care and attention is given to the animal(s), they are accepted by Chalet Kennels at the owners risk.  This includes 2 or more pets sharing accommodation and/or exercising together, HOWEVER any injury caused by the sharing pets is not covered under the kennel insurance. Also, belongings (such as toys, blankets, beds, leads, collars, feeding bottles, bowls, carriers and cages) are also left at the owner’s risk.
  2. When a booking is made, a fixed date on which the owner will collect the animal will be agreed. If the owner wishes to collect the animal before that date, they may do so but will remain liable to pay boarding fees up to the agreed collection date.
  3. Chalet Kennels reserve the right to dispose of any animal not collected within 14 days from the date of collection, agreed in the paragraph above.
  4. Any arrivals or departures out of working hours without prior arrangement will incur an OUT OF HOURS CHARGE of £50.00
  5. All rates are daily, levied from and including the day of arrival up to and including the day of departure. An overnight stay will therefore be charged as 2 days. Boarding fees will be charged at prevailing rate at time of departure. Owners must settle their accounts in full before the animal is removed.
  6. A Minimum Peak Season Rate of 5 Days Boarding for Cats & Dogs will apply for the month of August.
  7. No booking shall be fully accepted until a booking form and a £50 deposit has been received by Chalet Kennels, who in return shall issue a receipt.
  8. If a booking is cancelled or altered, deposits will be returned or transferred only if written cancellation or alteration is received 21 days before the intended arrival date.
  9. A cancellation of a booking will result in an administration fee of £15 being charged.
  10. Chalet Kennels reserves the right to change these conditions from time to time as it sees fit. Any changes to these terms and conditions will be posted on this website, you are therefore advised to re read this statement on a regular basis.